Shipping Policy

• We currently ship to all 50 U.S. states.
• Shipping is a flat $7.99 per order.
• Tracking is included with every shipment.
• We select the carrier and service appropriate for the destination, package size, value, and available service.

Kroc's Kollectibles alternates between active shipping windows and paused fulfillment weeks. The current status and applicable dates appear above and again at checkout before payment.

Orders placed during an active window are expected to ship within the displayed window. Orders placed while fulfillment is paused are expected to ship during the next displayed active window. Carrier transit time begins after the package is accepted and is separate from our handling schedule.

We send tracking information to the email address provided at checkout after the carrier accepts the package. Carrier scans and delivery estimates can change after the package leaves our possession.

Customers are responsible for entering a complete, deliverable address and for monitoring tracking. Contact us promptly if tracking appears stalled, a package is returned to sender, or a shipment is marked delivered but cannot be located.

We make shipping representations based on the schedule and inventory information available when the order is placed. If we learn that we cannot ship within the represented window, we will notify you with a revised date and the applicable choice to accept the delay or cancel for a prompt refund. If we cannot fulfill the order, we will cancel it and refund the unshipped merchandise and applicable charges.

Report shipping damage within 7 calendar days after delivery and retain the item and all packaging. Our evidence requirements and available remedies are described in the Return Policy.

Additional postage caused by an incorrect or incomplete customer address may be charged before reshipment. We will work with the carrier on documented loss or delivery problems, but carrier investigations may require customer cooperation.

Email support@krocskollectibles.com with your order number and tracking number when available.